▣ Make an Inquiry

The first step in placing an offline order is to get in touch with our dedicated support team. You can reach us through: 

Tel: 86-158-0153-4258

✉ Email: Send us an email at info@nebulabio.cn and mention the products/services of interests

☏ Our team typically responds within 12 hours.

▣ State Your Requirements

Once you've contacted our support team, you'll be connected with a dedicated group comprising our Sales representative, account manager, and technical support.

Together, we will delve into the specifics of your project requirements, discuss timelines, and cover any other essential details required to meet your needs precisely.

▣ Receive a Quote

Based on the information provided, our customer service team will generate a detailed quote for your inquiry.

This quote will include project details, relevant costs, timelines, and terms of service.

▣ Confirm Your Order

Review the quote to ensure all the details are accurate and meet your needs. If not, we can discuss, revise, and tailor it further. Once you're satisfied, confirm your order with our support team.

To place the order, we will need a purchase order (PO) file. It is a PDF format normally issued by your PI and should clearly state the shipping & billing address, product/service to be purchased, the full amount, and ideally, with your company letterhead. Once received, we will issue a proper invoice to cover the upfront payment.

▣ Project Initiation

Upon confirmation, your project will be initiated as per the agreed-upon timeline Throughout the project, you'll receive regular updates on its progress.

Our team is always available to address any concerns you may have.

Purchasing FAQs

Please email us your order details, including product name, catalog number, specifications, quantity, and shipping information. Our sales team will respond within 24 hours to confirm availability, pricing, and delivery time. After confirmation, we will issue a formal quotation or proforma invoice to proceed with your order.

Please include the product code(s), quantity, shipping and billing addresses, PO number (or payment details), and complete contact information (name, phone number, and email).

After an approved purchase order is transmitted to us, if the product(s) has not been shipped, the requisitioner must inform us that the product(s) is not required, that we will not ship the product(s), and that a formal purchase order change order (POCO) will be issued and transmitted to us.

All in-stock orders received Monday through Fridays will be shipped in 1-2 weeks

For Europe and North America, we ship for delivery in7-10 days. For other parts of the world, depending on the country, the transit time is between 10-14 days.

Generally, most of the products displaying on our website are in stock. If you want to know the exact product inventory information, please contact us.

We offer volume-based discounts. Please contact us or your local distributor for bulk pricing information.

All payment detailed information will be described on the invoice that you will receive after your order is dispatched. 

You can contact the Customer Service teams as follows:

Nebulabio

Tel:86-158-0153-4258

Email:info@neblabio.cn